FAQ

How long does it take for my order to arrive and how much will it cost?

Estimated delivery time and shipping fees vary by country to country. Delivery in Bahrain will take 1-2 days and will be FREE of cost, delivery in the GCC (Saudi Arabia, Kuwait, Qatar, Oman, UAE) area will take 3-5 days and cost an additional BHD5/-, any other country delivery time will be 5-7 days and cost between BHD10-15.

How can I track my order?

Your products will be delivered through high-quality courier services (DHL). After we have dispatched your parcel, you will receive an automated email stating a track & trace number so you can easily follow the whereabouts of your parcel.

What are the payments accepted?

We accept all Credit and Debit cards. We don’t accept cheques or cash payment.

How do I know if an item is in stock?

Our current stock is listed on our website. If the merchandise is out of stock when you are adding it to your shopping bag, you will be informed immediately, and the merchandise won't get added to the shopping bag. If the merchandise is out of stock after it has been added to your shopping bag but before checkout is completed, you will be informed at the time of check out. Automatically it shall be removed from your cart. If merchandise goes out of stock after you placed the order and received an order-confirmation, then we will put our best to fulfill the order by sourcing the selected merchandise. In circumstances that we are not able to source it for you, or if it is take longer than 7 days to ship, we will update you about the order status and in case of order cancellation we shall reverse any charges made to your credit / debit card against that merchandise. If your desired size is not available in the drop-down menu of a product, it means this size is out of stock. If you have special requests concerning sizing and availability, please call or email us.

Do I need to setup an account to place an order?

Yes, creating an account has many benefits: - Track your orders and review past purchases - Request returns or exchanges - Save your address and card details for faster shopping - Save your order size

What is your return/refund and replacement policy?

We offer a 14 day return & refund policy, which is applicable to most products sold on our website. Please refer our returns policy for more details.

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