Delivery Policy

Delivery Policy: 

-  We are delivering all our products through our trusted courier companies.

- Choose an item you like to buy from our online website store. If the item is available, the product will be dispatched directly to your doorstep.

- After purchasing your item(s) on our online website; we will send you a shipping tracking number which you can then track your order.

- If you order products for delivery outside the base region, they may be subject to import duties and taxes or other charges which are levied when the delivery reaches the specified destination. Customer will be responsible for payment of any such import duties and taxes or other charges. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information prior to placing an order. Please note that customer must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by customer of any such laws.

- When you have selected a delivery method from those offered for your selected shipping destination and customer order has been accepted by us, the order shall be processed by us to dispatch it in accordance with the estimated delivery time set out at Shipping Destinations, Weight, Costs and Delivery estimated Time. Orders received after any specified last order time or received on a day which is not a working day, will be processed on the next working day i.e. (Sunday to Thursday)

- As part of the ordering process, customer will be contacted for delivery of goods by the corresponding courier. Upon placing an order customer will receive confirmation email in relation to your order. In respect of each of these and any other similar email confirmation, please note that references to shipping; express courier; shipping and handling and any other similar terms relate to the services performed by our shipping courier.

Usually the delivery takes 2 to 20 days depending upon the routes and clearance by different custom laws.

After the order is shipped, the courier can keep your order for a maximum of 20 days and if we cannot get in touch with you after 20 days, the order will be cancelled and returned to our e-store. In this case you will receive a refund less shipping and card payment cost.

RETURN & EXCHANGE POLICY TERMS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition is damaged or missing parts for reasons not due to our error

Any item that is returned more than 14 days after delivery will not be refunded

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us and send your item to: Beyond Two Seas Online, Office 103, Building 1996, Road 1527, Block 115, Hidd, Bahrain

To return your product, you should mail your product to: Beyond Two Seas Online, Office 103, Building 1996, Road 1527, Block 115, Hidd, Bahrain

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Delivery outside Bahrain: All duties & taxes at the delivery destination, if applicable, are to be fulfilled by the customer. Failure to pay the required customs charges may result in the order being returned to Beyond Two Seas Online, for which we will issue a refund, after deducting all shipping costs and administrative fees